A Two Day Training-workshop from 9 am to 5 pm including a Dining Skills Lunch Tutorial with a 3 course menu
In this session the participants will receive practical techniques to help them understand the needs of customers and how to develop a customer-first attitude by using the appropriate business etiquette and protocol. This session will be customised to each client on his or her specific area of business.
For the Customer Service training session the (Specific Topics) will be developed after the proposal has been approved!
In addition to teaching Customer service skills, our goal is to build the confidence of your staff to deliver legendary customer experiences. By teaching employees techniques and strategies for promoting customer loyalty, Customer Experience Edge not only improves employee satisfaction and retention, but also is the key to increasing revenue.
General Topics: Business Etiquette, Personal Appearance, Inter-personal communication, Effective communication, Welcoming & Handling complaints effectively, Customer Service Stress Effective Interacting with Customers at the front desk, Customers Expectations, Dealing with customers in person, online and telephone customer handling, Customers professionally interaction and Customer First Attitude.